Why is there a "?" (question mark) for the Status for Insight knowledge agent on the Overview page?

Products

• CA Capacity Manager
• CA Distributed Database Management
• CA Database Analyzer for DB2 for Oracle

Issue/Introduction

There may be an Insight knowledge agent that is not running.
Verify that the Insight network service is running on the machine where the agent is located:
For Windows, check the Network Service under Administrative Tools/Services
For Unix, type uv_net_svc
If the service is not started:
For Windows

Use the Windows Services panel
Find the CA Unicenter Insight Service
Right click on the service and choose Start

For Unix:

Type udmstart

Environment

Release:
Component: UNIDCC