Quick self-check on dSeries server and agent connection issue.

Products

• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

It's recommended to go through the checklist below to quickly pinpoint most of the causes:

1. Checks on agent side:
   
   
   
   • Get the following topology definition for the agent in desktop client GUI.
     
     

     <Please see attached file for image>

     
     
     
   • Get the file agentparm.txt from agent installation directory.
     
     
   • Things to check:
     
     
     
     • Make sure the agent has been started by checking if the process id shows in the file status.os under agent installation directory
       
       
     • Make sure the values for the following parameters are the same:
       

       <Topology definition>       <agentparm.txt>Name                        agentname=Release number              installer.version=Encryption key used ...     security.cryptkey=  (ignore the 0x)Port number                 communication.inputport=

     
     
   • Make sure the value of parameters "Address" is the hostname or ip address of the agent host.
     
     
   • Test connectivity from server to agent
     On dSeries server host, open a terminal, type the command:
     

     telnet   <Address>    <Port number>

     Replace the <Address> and <Port number> by the values from topology definition above. If the response is "Connected to...." the connection should be ok.
     
     
2. Check server parameters
   
   
   
   • Get the following topology definitions for the dSeries server (Server Shared Parameters, Server Instance Parameters)
     
     

     <Please see attached file for image>

     
     
     

     <Please see attached file for image>

     
     
     
   • Get the file agentparm.txt from agent installation directory.
     
     
   • Things to check:
     
     
     • Make sure the values for the following parameters are the same:
       

       <Topology definition>             <agentparm.txt>ESP dSeries Server ID        communication.managerid_=The Server Host Name....     communication.manageraddress_=ESP Server Manager Port      communication.managerport_=

     
     
   • Test connectivity from agent to server:
     On agent host, open a terminal, type the command:
     
     

     telnet    <The Server Host Name>    <ESP Server Manager Port>

     Replace the <The Server Host Name> and <ESP Server Manager Port> with the values from definition topology. If the response is "Connected to...." the connection should be ok.

Environment

Release: CAWAS999000-11.1-Workload Automation-Agent for Application Services
Component: