When executing the LDAP - Synchronize New and Changed Users job from Clarity, it fails with the below error message.
LDAPDirectoryService.importUsers():[LDAP: error code 12 - Unavailable Critical Extension]
Release: All Supported Clarity Release with LDAP integration
LDAP_UNAVAILABLE_CRITICAL_EXTENSION: Indicates that the LDAP server was unable to satisfy a request because one or more critical extensions were not available. Either the server does not support the control or the control is not appropriate for the operation type.
Refer to the current Clarity System Administration Guide, Manage Security Section for more details on integrating CA Clarity PPM with Lightweight Directory Access Protocol (LDAP) Servers.
Reference LDAP Configuration and Troubleshooting Guide