Multiple Crashes for Module lic98.dll File

Products

• Advantage Data Transport
• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

While opening DSM Explorer we get to notice that multiple plug-ins like egc30n.exe, cmObjectManager.exe, cmEngine.exe, rcManSrv.exe crashes at module lic98.dll

Solution:

Workaround steps:
-------------------

• Take a backup of CA_LIC Folder with in the shared components folder.
  
  
• Stop all CA Services (CAF Stop)
  
  
• Unzip the lic98_uninstaller.zip file from shared components folder.
  
  
• Once unzipped, execute rmlicense.bat (The batch file will remove all license files from machine.)
  
  
• Do make sure that CA_LIC Folder with in shared components has no files, once confirmed, please delete the CA_LIC Folder and make sure that you delete all instances of CA_LIC folder except leaving the one which you have taken backup of.
  
  
• Download the Updated License Files for WINDOWS from below mentioned URL: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/common/reglic/readme_standalone.html

• Once you have downloaded the file, please execute silent.exe and this file will regenerate all License files and also will recreate the CA_LIC Folder with in shared components.

• Once above steps are followed, please make sure that you copy the ca.olf file from backup copy of CA_LIC and paste it in to the New CA_LIC Folder.
  
  
• Start the CA Services (CAF START) and check by opening the DSM Explorer. It should be opening up fine.

Other Relevant Information :

If is the issue is still persisting then please provide the following information while contacting CA Technical Support:

• Screenshot of the error
  
  
• Provide the Crash dump file which will get created with in the Unicenter DSM\logs folder.
  
  
• Provide DSMINFO logs in detail mode.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: