I get an error opening dashboard. It says ODBC 1919: error 8: CA_ServiceDesk dsn not found: invalid keyword: value pairs. What does this mean?

Products

• Cleverpath Reporter
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When opening the Dashboard, the following error may be observed:

ODBC 1919: error 8: CA_ServiceDesk dsn not found: invalid keyword: value pairs.

This document explains what this error indicates.

Solution:

Dashboard installs and requires an ODBC data source called CA_ServiceDesk.

If you are customizing dashboard and setting up your own data source, that is fine, but the CA_ServiceDesk data source must remain for the dashboard to function.

If the CA_ServiceDesk data source is deleted, the dashboard will return this error regardless of whether your views are using this data source or not.

Environment

Release: CVPFTB05900-7.11-Forest & Trees-Dashboard Option Component
Component: