Receiving Tunnel Agent Failure Message (Legacy_Onyx KB Id: 192546)

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Description:

All,

I am receiving a "Tunnel Agent Failure" message when I try to assign the NeteAuto Administrator user to the Group Manager role. In searching the knowledge base, this appears to be a Siteminder Web Agent error. However, the logs do not tell me anything. How can I best resolve this issue.

FYI, I was reading on page 39, Assigning the Group Manager Role , in the Netegrity IdentityMinder Web Edition Configuration Guide.

Thanks and Best Regards,

Solution:

Had a previous version of the smjavaagentapi.dll file in a different directory superceding the correct version.

Environment

Release:
Component: IDMIND