Unable to register the WAM UI with the policy server using the WAM UI due to error message "Error in Native API" in SiteMinder R12

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Description:

I'm unable to register the WAM UI with the policy server due to the following error:

Failed to execute CreateUIConnectionEvent successfully. ERROR MESSAGE: Error in Native API.

<Please see attached file for image>

I'm using JBoss as application server for WAM UI.

In the application log I can see the following exception:

INFO [STDOUT] FATAL ERROR: Exception from System.loadLibrary java.lang.UnsatisfiedLinkError:no smcommonutil in java.library.pathINFO  [STDOUT] FATAL ERROR: Exception from AgentAPI.initialize() java.lang.UnsatisfiedLinkError: initializeINFO  [com.ca.siteminder.uiagent.Connector] Establishing agent API connection for PolicyServerERROR [com.netegrity.ims.exception.EventExecuteStateException] Execution of event:CreateUIConnectionEvent failed.  Exception encountered: Error in native agent APIERROR [com.netegrity.ims.businessprocess.IMSEventController] Error during event execution[5453ee5f-0a00008e-0065dbe8-5b42408b] CreateUIConnectionEventWARN  [ims.tmt.eventlistener] Evt IMTaskEvent:9942e548-cb755def-2397b291-a9ef1c is invalid.

Solution:

The problem is because of the path, it is missing the <IdentityMinder.ear>\library which has SM Agent APIs to connect to the policy Server and hence the WAM UI registration is failing.

The path has been defined as follows:

<- Begin C:\Java\jdk1.5.0_16\bin;.;C:\WINDOWS\system32;C:\WINDOWS;C:\PROGRA~\CA\SC\ETPKI\lib;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32 \Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies\  -> End

Please check the run_idm.bat file for the correct PATH settings specifically:

PATH=C:\jboss-405\server\default\deploy\IdentityMinder.ear\library;%PATH%

Alternatively, you can set the PATH in the window from which the application server is being run, for instance:

1. set PATH=
   
   
2. set PATH=C:\jboss-405\server\default\deploy\IdentityMinder.ear\library;%PATH%
   
   
3. run_idm.bat

Environment

Release:
Component: SMPLC