Event Viewer shows IIS errors with respect to Event ID:2216 and Event Source: W3SVC-WP. What does this mean?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

These errors are logged in event viewer when the webengine is cleaning the sessions that were not logged off properly.

Solution:

Problem:

Following errors are seen in Event Viewer.

Event Type: Error
Event Source: W3SVC-WP
Event Category: None
Event ID: 2216
Date: 10/5/2007
Time: 8:43:21 AM
User: N/A
Computer: IRWI100A0CASD01
Description:
The script started from the URL '/CAisd/pdmweb.exe' with parameters
'OP=JUST_GRONK_IT+SID=669377963+FID=7781+HTMPL=scoreboard.htmpl+KEEP.cstm_scbd
_id=+KEEP.USQ_OWNER=+KEEP.USQ_OWNER_SYM=' has not responded within the
configured timeout period. The HTTP server is terminating the script.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Cause:

These errors will show up if a page load time is longer than the CGI Script Timeout setting in IIS. At times, this may be normal if the user is requesting a large search. However, if these messages are frequent, it may indicate a performance problem in Service Desk. If this is the case, you may want to open an issue with Support to identify the cause.

Environment

Release:
Component: ARGIS