Changing Lookup field to a Dropdown field on a Web form

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How to change the "Status" field from a Lookup field to a Drop down box?

 

Environment

CA Service Desk Manager 12.x, 14.x and 17.x

All Supported Operating Systems

Resolution

If you would like to change the "Status" field from Lookup to Drop down box, for example in the detail_cr.htmpl file, then add the parameter 'lookup=no' to the following line using Web Screen Painter:

Before:

<PDM_MACRO NAME=dtlDropdown hdr=Status attr="status" factory=crs_xx>

After:

<PDM_MACRO NAME=dtlDropdown hdr=Status attr="status" factory=crs_xx lookup=no>

Where xx is in, cr, pr or chg.

After the change, click on Save and then Publish.

Run pdm_webcache and clear browse cache and cookies.

You should now be able to see Lookup field changed to Dropdown box.