Jasper server will not start
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Jasper server will not start


Article ID: 5465


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


When starting the server we are receiving this error:

notice that license has expired


This is after double checking this setting

Add this line to Tomcat Java Properties: 

-Djs.license.directory=<Tomcatfolder>\webapps\<webappname>(Replace Tomcatfolder and webappname with the actual values). 



Release: CAIDMB99000-12.6.8-Identity Manager-B to B



This site stated: 
License Not Found Errors 

Normally, the JasperReports Server installer includes an evaluation license file that you replace with a commercial license file, as described in Installing a New License File. If JasperReports Server returns an error after you replace the license file, the most likely causes are: 

• You didn't clear your application server’s work directory, as explained in “Installing a New License File”. Delete the work directory, restart the application server, and try logging into JasperReports Server again. 
• The Djs.license.directory property in your application server startup environment is incorrectly set: 
For example, in Windows the correct setting looks like this: 


In Linux, the correct setting looks like this: 


The specified directory must contain the license file, named jasperserver.license. The property is typically set for your application server in the environment startup script. It must contain the location of your license file, which is usually the <js-install> directory: 


<tomcat>/bin/setclasspath.bat/.sh or bin/setenv.bat/.sh 


<jboss>/bin/run.bat or .sh 

We copied in the license that causes the null error, then deleted the work directory, then restarted tomcat.