SOI-Spectrum connector does not received Alarms from Spectrum
Article ID: 5464
Updated On:
Products
Issue/Introduction
On a multihomed windows 2012 or Microsoft 2012 cluster server, the CA SAM Integration Service of the Spectrum Connector server binds to the wrong Network Interface.
Cause
In windows 2012 with two NIC cards the first Network Card IPAddress is used to bind by the CA SAM Integration Service of the Spectrum Connector server.
In some environments the first NIC is not reachable but the second NIC is the correct one which has to be used for communication.
ping -4 <hostname> returns the ipaddress of the first interface but this is not reachable.
route print will show that the Interface Metric of the first interface is higher than of the second one.
Do a route print and you will see something like this, for example:
Interface Metric
111.111.111.111 255.255.255.255 On-link 111.111.111.111 306
10.10.10.10 255.255.255.255 On-link 110.10.10.10 272
So the Interface Metric on 111.111.111.111 is higher than the Metric on 10.10.10.10
Try again the ping -4 <hostname>, it should return the interface with the highest metric.
If not, and still return the first interface, try adding the ip address with the highest metric to hosts file (C:\Windows\System32\Drivers\etc\hosts).
For this, edit the file, and make sure exist an entry as, and if not, add it and save the file.
111.111.111.111 <hostname>
where <hostname> is the hostname of the connector machine, and 111.111.111.111 the ip address of the interface with highest metric. The one it should use the connector.
Note: All IPAddresses mentioned in the case are examples and not from any real environment
Environment
Resolution
In the properties of your NIC with 111.111.111.111 , Internet Protocol Version 4 (TCP/IPv4) , Advanced...
uncheck "Automatic metric" and put 1 as the value.
Do a route print again, now you should have something like as:
Interface Metric
111.111.111.111 255.255.255.255 On-link 111.111.111.111 251
10.10.10.10 255.255.255.255 On-link 10.51.0.2 272
Restart the CA SAM Integration Service
Doublecheck with
netstat -an | findstr 14001
that the correct IPAddress 10.10.10.10 is now used.
Note: All IPAddresses mentioned in the case are examples and not from any real environment
Additional Information
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