EE_POZERROR Repository Error or ISE_BACKENDREFFERAL Backend Referring error occurs while viewing repositories in EIAM. How should I fix this problem?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This Article provides a quick checklist to run through if the following error messages appear in the EIAM console. EE_POZERROR Repository Error or ISE_BACKENDREFFERAL Backend Referring.

Solution:

The following can be the reasons for this error:

1. Ingres not running.
   
   solution: start the Ingres and then the eTrust Directory DSA servers.
   
   
2. DSA servers of eTrust directory not running. This can be checked by running the following command
   
   
   • dxserver status (for windows)
     
     
   • su - dsa -c "dxserver status" (for UNIX)
     
     

solution: If Dsa servers are not running, then start the Dsa server's by running the following command.

• dxserver start all (for windows)
  
  
• su - dsa -c "dxserver start all" (for UNIX)  
  
  

• The personality certificate required by the eTrust directory's ssld service is not available.
  
  Solution: Check the iTechPoz-Server.log in log directory of eTrust Directory to see if there is a warning about the certificate not found in personalities folder. If this is the case do following things:
  
  
  • Go to the embedded IAM directory.
    
    
  • setupdir.bat -DXHOME "%DXHOME%" -IGW_LOC "%IGW_LOC%" iTechPoz. In case, you are using the MDB database, then this step is replaced by the below step.
    
    
  • setupdir.bat -DXHOME "%DXHOME%" -IGW_LOC "%IGW_LOC%" -USE_MDB mdb
    
    

Following steps can be performed to re-generate the certificates used by the iTechPoz eTrust Directory DSA for SSL.

• Stop the iGateway service (net stop iGateway or /etc/init/S99igateway stop)
  
  
• Goto iTechnology installation folder and remove rootcert.p12 and rootcert.pem
  
  
• Change the entry in iPoz.conf to look like <GenerateDsaCertificates>TRUE</GenerateDsaCertificates>
  
  
• Start iGateway service (net start iGateway or /etc/init/S99igateway start), which will generate removed certificates along with iTechPozRouter.pem and iTechPoz.pem
  
  
• Stop eTrust Directory SSL daemon - iTechPoz-Server service
  
  
• Copy rootcert.pem to <eTrust Directory installation folder>/config/ssld with the name iTechPoz-trusted.pem
  
  
• Copy iTechPozRouter.pem to <eTrust Directory installation folder>/config/ssld/personalities with the name iTechPoz-<hostname>-Router.pem
  
  
• Copy iTechPoz.pem to <eTrust Directory installation folder>/config/ssld/personalities with the name iTechPoz-<hostname>.pem
  
  
• Start eTrust Directory SSL daemon - iTechPoz-Server service.

Environment

Release:
Component: ARGIS