I see a lot of .exe's in Windows Task Manager every time I start the service desk services. I would like to know what are the .exe's that are relevant to service desk.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The Article below lists out the .exe's that are executed when the Service Desk service is started and the ones that run in the background.

Environment

CA Service Desk Manager 17.X

Resolution

All of the processes below are started by proctor at the request of the Service Desk daemon manager.

Process	Description
animator_nxd	Manages asynchronous events
arcpur_srvr	Archive/purge server - manages continuous rule-based archive and purge of business objects
boplgin	User authentication
bpnotify_nxd	Spawn processes on request
bpvirtdb_srvr	Virtual database - dispatches database I/O requests to agents
dbmonitor_nxd	Monitor database tables for external updates
domsrvr	Object engine - manages business objects.
ldap_bpvritdb	Communication with LDAP
license_nxd	License manager
mdb_registration_nxd	Mdb registration
pdm_d_mgr_nxd	Daemon manager (managers all processes)
pdm_mail_nxd	Send email notifications
pdm_maileater_nxd	Process incoming email
pdm_proctor.nxd	Proctor (starts and stops other processes as ordered by daemon manager)
pdm_rpc	Remote procedure call - interface to web services in non-BOP applications
pdm_tomcat_nxd	Tomcat controller (starts and stops tomcat)
pdm_ver_nxd	Version control - propagate updates between servers
slump or sslump_nxd	Controls inter-process communication
spel_srvr	Method engine - executes procedures (application logic and triggers)
webdirector	Load balance web sessions
webengine	Manages web sessions
xxx_agent_nxd	Database agent - native API to DBMS (xxx is "ingres", "orcl", or "sql")
xxx_prov_nxd	Database provider (xxx is "ing", "sql", or "orc"). Spawns agents at request of bpvirtdb_srvr