How do we use a "Defaults" data partition constraint to set a group?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document will show the appropriate way to set a group using a "Defaults" data partition constraint.

 

Environment

Release:

Service Desk Manager : All Supported Versions

Resolution

1. First, identify the UUID for the group that needs to defaulted to
   Say if lol is the group use the pdm_extract command to extract the UUID:
   
   pdm_extract -f "select id from ca_contact where last_name='lol'"
   TABLE ca_contact
           id
           { "B0E68B243C2D4A479D478185CF1A0B17" }
   ca_contact
           rows:1
   
   
   
   
2. Login as administrator user
3. Go to Administration-> Security->Data Partition.
4. Click new constraint with following details with following value also refer figure 1.
   Table: call_req
   Type: Defaults
   Constraint: group=U'B0E68B243C2D4A479D478185CF1A0B17'