How to identify the version of Support Bridge even if client is not able to login to System.

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This Document deals with identifying the version of Support Bridge. Many clients may face difficulty in knowing the version they are using.

Solution:

1. Login to SQL Enterprise Manager.
   
   

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2. Expand the Databases tab to see the "SupportBridge" tables at the right pane and find the table "CF1Version" to right click and click "Return all rows" tab.
   
   

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3. You could see the version in the DBVersion column "6.0.0.20". "CF1Version" is the table which has the information about the version.

Environment

Release:
Component: SVCMGT