What does pdm_backup do? What is the difference between pdm_backup and pdm_extract?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

What is the difference between pdm_backup and pdm_extract?

 

Answer:

pdm_backup backs up:

• Data from the MDB Tables (Attached is the table list)
  
  
• $NX_ROOT
  
  
  1. NX.env
  2. pdm_install.dat
     
     
• $NX_ROOT/pdmconf/prev_version
  
  
• $NX_ROOT/bopcfg/www/
  
  
  1. web.cfg
  2. Secondary web.cfg & web-director.cfg files if a secondary and web director are setup.
     
     
• $NX_ROOT/fig/cfg/dataent.fmt
  
  
• $NX_ROOT/site
  
  
  1. ddict.sch
  2. tblobj.cfg
  3. text_api.cfg
  4. config.properties
     
     
• $NX_ROOT/site/cfg folder
  
  
• $NX_ROOT/site/mods/ folder

NOTE: $NX_ROOT refers to the ServiceDesk installation directory path. For e.g. C:/Program Files/CA/Service Desk. This path may vary depending on the directory where you installed the ServiceDesk application.

pdm_extract ALL extracts just the data without backing up the files mentioned above.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: