What does pdm_backup do and what is the difference between pdm_backup and pdm_extract?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

What is the difference between the pdm_backup and pdm_extract commands?

Environment

CA Service Desk Manager - all versions

Resolution

The pdm_backup command backs up the following CA Service Desk Manager data/content:

1.  Data from the MDB Tables

2.  NX_ROOT

• NX.env
• pdm_install.dat

3.  NX_ROOT/pdmconf/prev_version

4. NX_ROOT/bopcfg/www

• web.cfg
• Secondary web.cfg and web-director.cfg files if a secondary and web director are setup

5. NX_ROOT/fig/cfg/dataent.fmt

6. NX_ROOT/site

• ddict.sch
• tblobj.cfg
• text_api.cfg
• config.properties

7. NX_ROOT/site/cfg folder

8. NX_ROOT/site/mods folder

NOTE: NX_ROOT refers to the CA Service Desk Manager installation directory path (i.e. C:/Program Files <x86>/CA Service Desk). This path may vary depending on the directory where CA Service Desk Manager was installed

The pdm_extract command simply extracts the data in the MDB table specified in the command to an ASCII file.

For example, the following pdm_extract command will extract all the data from the MDB Call_Req table to a file called 'cr_backup.txt"

pdm_extract Call_Req > cr_backup.txt

Additional Information

Extract data by date range using pdm_extract

Database Backup