SDM: How can I create an Incident using the command line command pdm_text_cmd?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

This document explains the syntax to create an incident using pdm_text_cmd utility.

 

Environment

Release:
Component: Service Desk

Resolution

Run the command:

pdm_text_cmd -t REQUEST -u USERNAME -o NEW -f in.txt

Substitute USERNAME with a userid that has privileges to create an incident.

Before running this command, create the file (in.txt) within the referenced directory with some keywords.

%ASSIGNEE=Administrator
%Description=This is test
%FROM_USERID=Administrator
%TYPE=I

The %TYPE=I attribute will notify ServiceDesk to create an incident.