This document explains the syntax to create an incident using pdm_text_cmd utility.
Release: 12.6 or higher
Component: CA Service Desk Manager
Create the file (in.txt) within the referenced directory with some keywords.
%ASSIGNEE=Administrator %Description=This is test %FROM_USERID=Administrator %TYPE=I
The %TYPE=I attribute will notify ServiceDesk to create an incident.
Run the command:
pdm_text_cmd -t REQUEST -u USERNAME -o NEW -f in.txt
Substitute USERNAME with a userid that has privileges to create an incident. Usually "ServiceDesk" works in most cases.
This utility can be adapted to mass create a large number of test tickets in the SDM product
See also documentation on the CA SDM Text API Interface