Service Desk can audit changes made to several tables. This document will explain how to implement it and what you should expect to see in the audit information.
Component: Service Desk
Release: All
Auditing in Service Desk is implemented when Service Desk is installed, but it isn't turned on by default. To turn auditing on, you need to install the relevant options:
Auditing monitors the following Service Desk objects:
Once auditing is enabled, every time a row is inserted or updated (depending on which auditing options are installed) in an audited table. To see the inserts and updates which have been audited:
This shows the list of inserts and/or updates which have been audited. In the list below, you can see:
Note that auditing only takes place if the object which is being audited (see the bulleted list above) is edited. It is possible to make changes to these objects without editing the object itself. Examples of this are:
See also KB Article 106744 which discusses limitations of the audit log functionality.