eTrust VM was unable to communicate with the Remediation Server

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Description:

When trying to add a remediation server to deploy remediations, you see the following message:

<Please see attached file for image>

Solution:

The above message is due to authentication failure. Follow steps below to specify credentials and click "Add".

To authenticate with Local Machine credentials follow steps below

Security Provider: Winnt
Hostname/IP Address: <DSM Server Hostname.Domainname> (Eg. dsm.ca.com)
Username: Administrator
Security Authority: DSM Server HostName (Eg.: dsm.ca.com)
Password: ***

To authenticate with domain credentials follow steps like below

Security Provider: Winnt
Hostname/IP Address: MachineName.domainname(Eg: dsm.ca.com)
Username: Domain username (eg : user01)
Security Authority: <domain_name>
Password: ***
Note: The domain user account should be a member of the Administrators group in the DSM server machine.

To use a security Provider other than "Winnt" the directory has to be configured from under DSM Explorer ->Control Panel -> Integration. For configuring directories please check DSM R11_2 documentation.

Environment

Release:
Component: ETRVMG