Knowledge Documents do not purge when I run the Archive / Purge rule that I have setup

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:
I have a Archive / Purge rule setup. Knowledge Documents do not purge when I run the rule

Solution:
Before the Knowledge Document can be archived / purged it must be Inactivated in the database level

Perform the following steps:

• "Unpublish" the document
• Retire the Document. (The document is still active in the system)
• Delete the document. (The active_state in skeletons table change to -100)
• Click on Administrator Tab -> Knowledge -> Knowledge Category -> Look for retired documents -> right click on the document and select 'Delete Selected Document'.

Run the purge rule -> You can find the document is now purged under ' Archive and Purge History' under 'Archive and Purge'.

Environment

Release:
Component: SDDB