SDM000021 Error while opening the DSM explorer on domain manager.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA Server Automation

Issue/Introduction

Description:

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Solution

Please click on the OK button on the error screen, this should still open up the DSM Explorer.

Once the DSM Explorer is open then please perform the below steps:

1. Go to Security Profiles
   
   

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2. Select the Local Administrator. Refer to example screen shot:
   
   

   <Please see attached file for image>

   
   
   
   
3. Click the Class Permissions button.
   
   
4. Highlight Class Permission and give Full Control
   
   

   <Please see attached file for image>

   
   
   
   
5. If problem is solved then you could try as a workaround to grant the local administrator group only Full Control permissions to the Object Class "Manager".
   
   If problem is not solved than try this:
   
   
   • Check what account the DSM service is running; try using the local administrator account.
     
     
   • Restart the CAF services.
     
     Also check MDB transaction log size because if it had reached the maximum size, it can also be a cause for this problem.
     

Note: Please contact CA Support, if the problem continues after performing the above steps.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: