Survey is not sent out anymore.
search cancel

Survey is not sent out anymore.

book

Article ID: 54443

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

I setup a survey template that should be sent, when an Incident is closed.
I tested it and it worked fine. But since then, I do not get further surveys anymore.

Solution:

It could that the option "Use Stricter Rules?" may have been ticked and therefore set to 'Yes' for the survey template.
This option prevents customers from receiving a survey they may had previously been sent. Unfortunately this information is missing in the "Help on This Window" menu selection.

<Please see attached file for image>

Figure 1

Environment

Release:
Component: ARGIS

Attachments

1558713893229000054443_sktwi1f5rjvs16t7w.gif get_app