Survey is not sent out anymore.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

I setup a survey template that should be sent, when an Incident is closed.
I tested it and it worked fine. But since then, I do not get further surveys anymore.

Solution:

It could that the option "Use Stricter Rules?" may have been ticked and therefore set to 'Yes' for the survey template.
This option prevents customers from receiving a survey they may had previously been sent. Unfortunately this information is missing in the "Help on This Window" menu selection.

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Environment

Release:
Component: ARGIS