After configuring a Service Contract, the configured Service Type does not appear when a new ticket is created

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Article ID: 5444

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After configuring a Service Contract, the configured Service Type does not appear in a new ticket.

Cause

"Classic_sla_processing" is enabled. This option comes from older versions and it affect the functionality of the Service Contracts, like the areas being displayed or the service types that are not loaded.

Environment

Service Desk 14.1 or higher

Resolution

1. Log in Service Desk as an administrator.

2. Go to the administration tab and the options manger, search "Classic_sla_processing"

3. Deinstall the option "Classic_sla_processing".

4. Then proceed to recycle the SDM services.