After configuring a Service Contract, the configured Service Type does not appear when a new ticket is created

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After configuring a Service Contract, the configured Service Type does not appear in a new ticket.

Environment

Service Desk 14.1 or higher

Cause

"Classic_sla_processing" is enabled. This option comes from older versions and it affect the functionality of the Service Contracts, like the areas being displayed or the service types that are not loaded.

Resolution

1. Log in Service Desk as an administrator.

2. Go to the administration tab and the options manger, search "Classic_sla_processing"

3. Deinstall the option "Classic_sla_processing".

4. Then proceed to recycle the SDM services.