pdm_tomcat_nxd -c status returns the following:The Tomcat application container appears to be down at this time. Starting it doesn't start the service and errors out.
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pdm_tomcat_nxd -c status returns the following:The Tomcat application container appears to be down at this time. Starting it doesn't start the service and errors out.

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Article ID: 54426

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

This problem might occur when the pm.xml and wl.xml get corrupted or not present in the original location.

Solution

The following errors can be seen in tomcat.log.

org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionF actory, cause: The TCP/IP connection to the host has failed. java.net.Connec tException: Connection timed out: connect

To fix the above problem:

  1. Stop the Unicenter Sevice Desk services

  • Take backup of pm.xml, wl.xml and workflow folder from original location

  • Delete the above mentioned files and folder.

  • Start the services again

  • Now check the status of the tomcat using pdm_tomcat_nxd -c status

Environment

Release:
Component: ARGIS
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