This document explains the Notification Rule in CA Service Desk and ITSM, and how to configure Activity Notifications.
A Notification Rule contains three pieces of information:
Message Template: This is the body of the email that is sent to the recipient. Out of box Message Templates may be modified and used with different Notification Rules.
Notification Rule Setup
Note: Notification Rules support the following Objects:
To setup a new Notification Rule
This video shows the steps needed to configure an Activity Notification with Site-Defined Conditional Macro, with the aim of Notifying a customer Contact when his ticket is transferred for a specific Category.
CA Service Desk - Notify on transfer
DocOps information on creating Notifications
Specific DocOps on Notification Rule: