When I create a new change order, edit the workflow task, and then attempt to change the status - the cancelled status is not available as an option.
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When I create a new change order, edit the workflow task, and then attempt to change the status - the cancelled status is not available as an option.

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Article ID: 54409

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Updated On:

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CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This "CANCELLED" Workflow Status code is used by the system when the Status of the Change order is set to CANCELLED.

Solution:

The "CANCELLED" Workflow task status is not a transitional Task status code unlike other status codes. This "CANCELLED" Workflow Status code is used by the system when the Status of the Change order is set to CANCELLED.

Environment

Release:
Component: ARGIS
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