Users are unable to open/save any attachments.
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Users are unable to open/save any attachments.


Article ID: 54404


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



Users are unable to open/save attachments and get error message "Download failed - AHD04012: security id
(96864413) not found or has expired", however the upload of attachments works fine.


Component: ARGIS



This could be due to a Microsoft Internet Explorer browser security setting. Please try the following to see if this rectifies the problem:

  1. Select 'Tools' -> 'Internet Options?' from with the web browser.

  2. Click on the 'Security' tab, select the 'Internet' zone and click the 'Custom Level...' button.

  3. Scroll Down to 'Downloads' and find the Section 'Automatic Prompting for file Downloads'.

  4. Select the 'Enabled' option and Save the change.

  5. Then select 'Trusted sites' zone within the security tab and click on 'Sites'.

  6. Add the Application (primary server) as a trusted site.