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UAPM Hardware Reconciliation - Rules for Adding Owned Assets

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Article ID: 54387

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Will Hardware Reconciliation add assets to the owned repository tables if "Add Assets to Ownership Repository" is selected, but "Add Model If Not Present" is not selected in the "Rules for Adding Owned Assets" section of the Reconciliation task?

Solution:

Situation 1: "Add Assets to Ownership Repository" is selected, but "Add Model If Not Present" is not selected

The reconciliation engine builds a model name by concatenating the System Vendor + System Model from the discovered hardware asset.
It tries to use this when adding the asset. If a model with this name exists, it adds the asset, otherwise it fails to add the asset.

Situation 2: "Add Assets to Ownership Repository" and "Add Model If Not Present" is selected.

The reconciliation engine builds a model name by concatenating the System Vendor + System Model from the discovered hardware asset.
It tries to use this when adding the asset. If a model with this name exists, it adds the asset. If the model does not exist, it will add the model and the asset.

Note: All assets(CIs) need a model id to be included in Hardware reconciliation.

Environment

Release: UAPMAC990JPP-11.3-Asset Portfolio Management-Asset Configuration
Component: