search cancel

How to change the default session timeout value for Java Infoview?

book

Article ID: 54383

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

This document explains the steps to change the default session timeout value for Java Infoview. The default timeout value is 20 minutes.

Solution

  1. Stop the Apache Tomcat server from the Central Configuration Manager. See Fig 1

    Fig 1
  2. <Please see attached file for image>

    Figure 1



  • Open the web.xml file with a text editor present under the tomcat deployed location    Ex: C:\Program Files\CA\SC\CommonReporting\Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\WEB-INF


  • Search for the following section:

       <session-config>
          <session-timeout>20</session-timeout>  
        </session-config>


  • Change the value between <session-timeout> to the number of minutes you require for the session to timeout.


  • Save the web.xml.


  • Start the Apache Tomcat server service from Central Configuration Manager.


Environment

Release:
Component: ARGIS

Attachments

1558715756026000054383_sktwi1f5rjvs16txx.gif get_app