Remote Control fails with the error "The Authority list is not available"

Products

• CA Client Automation

Issue/Introduction

While trying to connect to a Remote Control host using the option 'Connect as a different user account' and selecting the Repository drop down tab the following error occurs:
"The Authority list is not available".
Usually the authority list error comes up if there is a problem connecting to the Domain Manager (via. Host resolution) OR when the required CAF plugins are not up and running.

 

Environment

Client Automation - All versions

Resolution

• Check whether the CAF services is running on the target using 'CAF STATUS'
• If any plugin is not running try starting it using CAF start plugin name.
• Verify that the required ports are opened in case the connection is made through a firewall.
• Use the command: CAF PING <Target hostname> to verify if the communication to the target machine.