Getting errors AHD04485 and AHD03023 while attempting to attach and save a document.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When trying to attach a document, error AHD04485: Internal error: Unable to create an lrel entry for attachments is received. Then when trying to save the issue, user gets error AHD03023: Attempt to modify while not Checked Out.

Solution:

This problem is resolved by applying the latest Cumulative patches for ServiceDesk; please download them from the ServiceDesk patches page.

Environment

Release:
Component: ARGIS