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The Archive and Purge rules have a "Days Inactive" field. When does it start to count something as inactive?

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Article ID: 54366

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

This document explains the "Days Inactive" field present on the Archive Purge Rule detail.

Description:

The Days Inactive was based on closed date of requests. If 180 in Days Inactive, it will be 180 days from closed date of requests.

Environment

Release:
Component: ARGIS