The Archive and Purge rules have a "Days Inactive" field. When does it start to count something as inactive?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

This document explains the "Days Inactive" field present on the Archive Purge Rule detail.

Description:

The Days Inactive was based on closed date of requests. If 180 in Days Inactive, it will be 180 days from closed date of requests.

Environment

Release:
Component: ARGIS