After installing CA Business Intelligence and running the configuration, I go into InfoView to view the built-in reports I get a message similar to this :File~ce120051067f2c7e42.rpt not found on File Repository Server. How do I view reports from InfoView?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Checklist mentioned below might be helpful.

Solution:

1. Log in to CMC, then add Service Desk as a part of universe designers and Administrators.
   
   
2. Re-test and connect with ODBC to the database. Verify the connectivity through ODBC.
   
   
3. Restart BOXI, tomcat and CMS services.
   
   
4. Login to Unicenter service desk -> Navigate to Options Manager-->Web Reports-> Verify all the option, specially bo_server_location. Ensure that there is slash (/) at the end of URL.
   
   
5. Restart Unicenter Service Desk service.

Environment

Release:
Component: ARGIS