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After installing CA Business Intelligence and running the configuration, I go into InfoView to view the built-in reports I get a message similar to this :File~ce120051067f2c7e42.rpt not found on File Repository Server. How do I view reports from InfoView?

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Article ID: 54362

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Checklist mentioned below might be helpful.

Solution:

  1. Log in to CMC, then add Service Desk as a part of universe designers and Administrators.

  2. Re-test and connect with ODBC to the database. Verify the connectivity through ODBC.

  3. Restart BOXI, tomcat and CMS services.

  4. Login to Unicenter service desk -> Navigate to Options Manager-->Web Reports-> Verify all the option, specially bo_server_location. Ensure that there is slash (/) at the end of URL.

  5. Restart Unicenter Service Desk service.

Environment

Release:
Component: ARGIS