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When clicking the "Create Service Desk Ticket" link, the following error shows up. Error: Service Desk Integration Error: Authentication failed [CMM000258]

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Article ID: 54296

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Click on the details and check if you see a message similar to the following:

"AHD05519: Error in MDB Registration: (MDB and ca_owned_resource are not consistent; asset_source_uuid (F6E76121159D7E48BC6592407CB47AB5) not found in ca_owned_resource table )"

Environment

Release: UASIT.99000-12.9-Asset Intelligence and higher, CA Service Desk Manager 14.1 and higher
Component:

Resolution

This happens mostly due to inconsistency in the MDB and "ca_owned_resource" table. This can be fixed by running the following command:

pdm_discimp