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How can I correct the error message "Failed to launch help" when attempting to access Help from the Audit GUI's on Windows 2008 machine.

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Article ID: 54280

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Updated On:

Products

CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Description:

Microsoft has decided not to include WinHlp32.exe as part of the Windows 2008 operating system.

Solution:

The following is displayed when attempting to access the Audit Help from any of the GUI screens:

Failed to launch help.

Here is an example of the error message on the screen.

<Please see attached file for image>

Figure 1

Please refer to Microsoft's web site www.Microsoft.com and article KB917607 for more information on how to download the WinHlp32.exe program.

Environment

Release:
Component: ADTCTL

Attachments

1558714040948000054280_sktwi1f5rjvs16ta5.gif get_app