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Can I add new stored queries to the Analysts scoreboards without overwriting their customizations?

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Article ID: 54279

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Can I add new stored queries to the Analysts scoreboards without overwriting their customizations?

Environment

Service Desk - All Versions.

Resolution

The answer is no. The "Reset Tree" button in customize scoreboard web page can get the latest/current "Default scoreboard" for their Access Type.