APM WSDL differences between environments with same configurations.

Article Id: 5425

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1719739

Products:

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

Extended field is missing from WSDL download

Cause:

The class fields pulled by the WSDL download are coming from the al_meta_binary_store table that needs to be refreshed.

Environment:

CA IT Asset Portfolio Management 12.9CA IT Asset Portfolio Management 14.1

Resolution:

1) Perform a 'delete from al_meta_binary_store' from the mdb.

2)Reset IIS.

3)Launch the application and download the latest WSDL.

4) Confirm the missing extended fields are present.