How to rename the Service Desk tabs and the respective tool tips?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to rename the Service Desk tabs and the respective tool tips?

Answer:

1. Copy the file menu_frames.htmpl file from
   
   
   NX_ROOT/bopcfg/www/htmpl/web/analyst
   to
   NX_ROOT/site/mods/www/htmpl/web/analyst.
   
   
2. Open the menu_frames.htmpl file using WordPad
   
   
3. Here search for the respective labels and change. For example to change knowledge tab look for the below code:
   
   <PDM_IF "$env.NX_KT" == "Yes">
   label: "Knowledge",
   <PDM_ELSE>
   label: "Keyword Search",
   </PDM_IF>
   tooltip: "Knowledge Tools main form",
   
   Here change the label and tooltip accordingly and save the file.
   
   
4. From command prompt run pdm_webcache -H.
   
   
5. Delete browser cache.
   
   
6. Now log back in and verify the result.
   
   As with any customization, please be sure to test the changes in a lab environment prior to making this change in a production environment.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: