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How to rename the Service Desk tabs and the respective tool tips?

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Article ID: 54224

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to rename the Service Desk tabs and the respective tool tips?

Answer:

  1. Copy the file menu_frames.htmpl file from


    NX_ROOT/bopcfg/www/htmpl/web/analyst
    to
    NX_ROOT/site/mods/www/htmpl/web/analyst.

  2. Open the menu_frames.htmpl file using WordPad

  3. Here search for the respective labels and change. For example to change knowledge tab look for the below code:

    <PDM_IF "$env.NX_KT" == "Yes">
    label: "Knowledge",
    <PDM_ELSE>
    label: "Keyword Search",
    </PDM_IF>
    tooltip: "Knowledge Tools main form",

    Here change the label and tooltip accordingly and save the file.

  4. From command prompt run pdm_webcache -H.

  5. Delete browser cache.

  6. Now log back in and verify the result.

    As with any customization, please be sure to test the changes in a lab environment prior to making this change in a production environment.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: