How to stop and clear Unicenter Notification Service queue to prevent unwanted events from triggering a page or email

Products

• CA Unicenter NSM

Issue/Introduction

Description

A flood of critical events may trigger in the unicenter notification queue due to system down. This could cause a large number of unwanted page/emails if unicenter notification is used.

This queue may need to be cleared to prevent a large number of unwanted emails/pages from being sent.

Solution

To prevent any notification, clear the unicenter notification queue as follows

From a dos command prompt issue the following commands:

1. Stop "CA Notification Services"
   
   
   unscntrl stop
   
   
2. Clear the CA notification queue from any events queued for page/email
   
   
   del <drive>:\Program Files\CA\Unicenter NSM\UNS\runtime\checkpoint\*.*
   
   
3. Restart "Ca Notification services"
   
   
   unscntrl start
   
   
4. Verify if CA Notification Services" started successfully.
   
   unscntrl status

Environment

Release: TNGEXO05500-11.1-Management-for Microsoft Exchange
Component: