Why am I unable to uninstall the UAM Agent (Network Service Agent) using the CA Unicenter DSM Remove Legacy Agent package?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The Legacy DSM Agent removal job does not remove network service agents. It only removes full local agent installs.

As a workaround use the following script:

@echo off
\\your_server_name\amagents$\UMCREM.EXE amoagent
rmdir /q /s "c:\program files\ca\unicenter asset management"
exit

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: