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Why am I unable to uninstall the UAM Agent (Network Service Agent) using the CA Unicenter DSM Remove Legacy Agent package?

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Article ID: 54171

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The Legacy DSM Agent removal job does not remove network service agents. It only removes full local agent installs.

As a workaround use the following script:

@echo off
\\your_server_name\amagents$\UMCREM.EXE amoagent
rmdir /q /s "c:\program files\ca\unicenter asset management"
exit

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: