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How can I send Last Activity Log description in the Activity Notifications?

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Article ID: 54154

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

In the Out of the Box Activity Notifications we can edit the message template and include the syntax to send the Last Activity log.

Solution:

The syntax for Requests is:

Last Activity Log: @{call_req_id.act_log_all.0.description}

For Change orders:

Last Activity Log: @{change_id.act_log_all.0.description}

Environment

Release:
Component: ARGIS