Can we do Archive and Purge on Assets/CI's?

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is there any way we can run Archive and Purge on Asset (NR) table.

Environment

Release:  14.1 and higher
Component: CA Service Desk Manager

Resolution

There is no function to remove/delete CI's. CI can be made Inactive.

When an asset is registered, CORA generates the asset UUID (ca_asset) by applying a black-box logic to the following properties:

• Serial Number
  
  
• Asset Tag (appearing as Alt Asset ID)
  
  
• Host Name Mac Address
  
  
• DNS Name
  
  
• Asset Label (Name)

If you would really delete it then you may loose references to other CI's or objects which might bring your database into an inconsistent status.

Hence it is not recommended and we do not have any supported way for this.