Troubleshoot installation and configuration wizard failures with debug logging

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

A SiteMinder installation is failing or the configuration wizard is failing and additional logging is needed.

Enable debug logging.

 

Environment

Release: SiteMinder 12.9.X (Applicable to all the fully supported releases)

Resolution

To run an installer or configuration wizard in debug mode:

Linix:

To capture the debug output from the Linix command line:

Run one of the following (based on which shell) at the command line prior to executing the installer:

• export LAX_DEBUG=/tmp/install.log (most common)
• export LAX_DEBUG=true
• setenv LAX_DEBUG true
• LAX_DEBUG=true
• set LAX_DEBUG
• Whatever would be appropriate for the Linix shell. 

Windows:

Hold down CTRL (control) key until the unpacking of installer is 100%.

Additional Information

References:

How to get more DEBUG information when Installer is failling?