Compatibility and End of Life Policies for Service Desk and CMDB

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Compatibility defines what environment and configurations Service Desk and CMDB run on.

This includes the official Certification Matrices and End of Life policies.

See End of Life for products that are no longer certified versions.

Certification Matrices are available for all CA products from support.ca.com, Support by Product or Solution, Service Desk (or appropriate product name), Recommended Reading and the Certification Matrix, Compatibility, End of Life or other documents located here.

 

Environment

Release: CACMDB99000-11.1-CMDB
Component:

Resolution

Service Desk certification matrix link

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CA-Service-Management-17-3-Release-Notes/supportability-matrix.html

And end of support link

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-IT-Asset-Manager-Release-and-Support-Lifecycle-Dates/5106