How to restart specific daemon or process without recycling Service Desk services.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

Procedure to restart specific daemon without recycling Service Desk services.

Solution

Use the command pdm_d_refresh -r set_name to selectively restart sets of daemons while the daemon manager is running. For example, to recycle pdm_maileater_nxd, run the following command:

pdm_d_refresh -r pdm_maileater_nxd

You should see the message "RESTARTING SET: pdm_maileater_nxd" in the stdlog file. For more information, run the command pdm_d_refresh -h.

Note: This should only be used as a troubleshooting mechanism.

Environment

Release:
Component: ARGIS