Description
By default BOXI allows all the users to access CA ServiceDesk report even if the user is not in ServiceDesk contact list. This document explains the procedure to restrict BOXI Only users from accessing CA ServiceDesk reports.
Solution
In BOXI by default all users will be included in Everyone group. The Everyone group will have access to all folders within the Java Infoview. The CA Reports folder need to exclude the Everyone group and grant access only to the ServiceDesk groups.
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