A report on a custom software category does not show any software

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

I have created some new software categories for reporting some applications.

The Discovered Installations under each software record shows a list of machines which have the product installed.

However, the software does not show up in a report based on this category.

The software exists in the All definitions view and the discovered installations section shows the machines that have the software.

A report on ALL software discovered by Heuristic works fine.

However, a report with the category containing the software does not list any software.

Solution

The software definition should be linked to the software category for it to work.

1. Drill down to Software->Definitions->Categories.
   
   
2. Right-click the Software Category in question and select 'Organize Category'. Make sure that "Releases" is selected in the 'Type' and click on 'Search'.
   
   
3. Add the desired software definitions that need to be associated with the software category.
   
   
4. Click 'Ok'.

Running a report on the custom category with heuristic scan should work now.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: