search cancel

A report on a custom software category does not show any software

book

Article ID: 54074

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description

I have created some new software categories for reporting some applications.

The Discovered Installations under each software record shows a list of machines which have the product installed.

However, the software does not show up in a report based on this category.

The software exists in the All definitions view and the discovered installations section shows the machines that have the software.

A report on ALL software discovered by Heuristic works fine.

However, a report with the category containing the software does not list any software.

Solution

The software definition should be linked to the software category for it to work.

  1. Drill down to Software->Definitions->Categories.

  2. Right-click the Software Category in question and select 'Organize Category'. Make sure that "Releases" is selected in the 'Type' and click on 'Search'.

  3. Add the desired software definitions that need to be associated with the software category.

  4. Click 'Ok'.

Running a report on the custom category with heuristic scan should work now.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: