UMP Dashboard Designer fails to create a dashboard PDF

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Symptoms include one or more of the following:

• UMP Dashboard Designer fails to create a dashboard PDF
• An exception in wasp.log as shown below:

11 Jan 2017 14:55:28,173 ERROR [ReportController:88] Could not generate dashboard PDF

java.lang.NullPointerException

        at java.net.URLEncoder.encode(URLEncoder.java:204)

        at com.firehunter.dashboard.controllers.ReportController.generateReportFromResource(ReportController.java:86)

 

For additional verification, perform the following steps

1. In the UMP window, open UMP window and navigate through the following path:
2. Go to> Control Panel > Server > Server Administration > Log Levels tab > Add Category tab
3. Enter “com.firehunter.dashboard.service”.
4. Select log setting.
5. Save.
6. Click Update Catergory tab to verify addition.
7. Goto>My Private Pages.
8. In Dashboard Designer, open a dashboard and try to create a PDF; in case of failure, view the portal log file for the error: “error while loading shared libraries: libfontconfig.so.1”.

Environment

Issue has been observed with Redhat 7 but may occur with other distributions as well.Issue has been observed in UIM 8.51 but may occur in other versions as well.

Cause

On unregistered Redhat 7 systems, there is a missing library on that system that phantomjs expects to be there. PhantomJs is what creates the PDF. 

Resolution

1. Log into the Linux server that hosts UMP
2. Run the below command that is appropriate for your distribution:

Redhat/Centos based systems:

sudo yum install fontconfig freetype libfreetype.so.6 libfontconfig.so.1 libstdc++.so.6

 

Debian/Ubuntu

sudo apt-get install libfontconfig